Unexpected Excellence in the Wastewater Pump Industry

How Pump Distributors are Learning To Expect More from Their Suppliers

If you’re a wastewater pump distributor or a distribution representative to a wastewater plant customer, you know that results mean everything.  The service, price, and relationship a customer expects must be met, or you risk losing the relationship.  One way you do that is to expect the same from your pump manufacturer.

Still, you always want a little bit more, right?  Deep down, you realize that a little bit extra shouldn’t be out of the question.  We call those “Wow” moments.  When you realize you got more than a great deal! 

What are some “extras” you might expect from a great manufacturer/distributor relationship?  Things that might go beyond the nuts and bolts of the bottom-line deal.  They are difference-makers for you and your customers. 

Here are a few “Wow” moments to look for from your pump manufacturer when you least expect it but need it the most:

Reliability

As a pump distributor, you appreciate when pumps come with dependable parts that can handle the tough conditions of wastewater applications. Pumps that maintain consistent performance with minimal downtime in harsh environments, like those with high solids or abrasive materials, provide a competitive edge.  If you’re looking for a pump that won’t clog, check out our Pulverizer.  That’s a “Wow” moment for you and your customer!

Accurate Lead Times and Deliveries

Logistics can be hard. And too often, even the best manufacturers have trouble navigating the system.  However, some use logistics and inventory as an excuse, and others proactively manage the situation.  Clear timelines shouldn’t be a “Wow” moment, but they are. And quick access to pump parts is also a game-changer.

Technical Support and Training

Distributors should be able to properly advise their clients, and strong technical support helps you to troubleshoot issues with confidence, especially during commissioning or retrofit projects.  At Keen Pump, we have invested in our training facility to ensure our distributors have access to the knowledge and know-how they need.  Training is one thing.  Our “Training Theater” is a “Wow” moment!

Customizability

Distributors are wowed by manufacturers who can offer custom-built solutions.  Retrofit solutions that can upgrade a customer's current system with the latest and state-of-the-art pump and pump products are a great feather to have in the cap. 

Strategic Partnerships

Beyond technical features, distributors like you should value relationships with your pump manufacturers. This support helps distributors pitch pumps for larger-scale projects, such as lift stations or sludge pumping applications, and gives them confidence when bidding on government or utility contracts.  Knowing you have a partner on your side is that extra confidence builder you might need. 

One more thing about “Wow” moments.  A good pump manufacturer might deliver them the first time.  But then, for repeat projects, you’re already expecting them.  A GREAT pump manufacturer will keep “wowing” you every time you need it.

Don’t settle for a good relationship with a pump manufacturer when you can have a great one.  Including the “Wow” moments that come with it!