Here’s the Problem and Here’s the Solution

Four Issues Pump Distributors Have and Solid Solutions Pump Manufacturers Should Provide

Change is happening.  Every day.  More people are living closer together.  Suburbs are becoming cities.  Manufacturing plants are outgrowing their facilities.  Costs are going up.  Logistics are slowing down.

The changes affect your customers in ways that need immediate solutions. And as the pump distributor, it’s your job to provide it.

Historically, pump manufacturers have been resistant to change.  Some of the largest pump manufacturers will rely on current product options, yesterday’s technology, and increased prices to make the company profitable. 

At Keep Pump, we don’t subscribe to this trend. You should know that you don’t have to either.  Locally owned and operated wastewater pump manufacturers, like Keen Pump, have a responsibility and the ability to serve your needs so that you can best satisfy your customers.

If your pump manufacturer isn’t responding to your needs, perhaps they don’t understand the pressures you are facing.  Here’s a short list of issues our distributors are facing. And the solutions we are providing that should help you to understand that you do have options.

Product Quality and Reliability Problem

Distributors often receive complaints from customers regarding the quality and reliability of their pumps. Typically they may be clogging more than ever, or the pump has outlived its effectiveness due to change.

Solution: Keen Pump is manufacturing a Chopper Pump to improve on the typical grinder pump options.  We call it the “Pulverizer” because that’s what it does to larger solid waste before it enters the pump.  We did this because our distributors demanded a solution to change with newer home products and debris getting flushed into the sewers. 

A pump manufacturer who wants to make a difference, can.  You deserve a solution that solves problems for your customers.

Product Innovation and Differentiation Problem:

There is a need for innovative products that offer better performance, efficiency, and ease of installation.

Solution:
Keen Pump innovation is state of the art, producing 100% performance gains to pump more waste over longer distances.  As the world changes, so must product manufacturers, especially with something as vital as the wastewater industry.  Click here to read more about innovation

Resting on the laurels of past performance won’t solve problems for your customers today.   A pump manufacturer who cares about your customer’s problems can and should deliver new and improved solutions.

Supply Chain and Inventory Management Problem

Distributors often face challenges related to supply chain disruptions and inventory shortages.  That doesn’t help when your customer needs a solution now, and their customers are suffering the circumstances. 

Solution:
Keen Pump is located right here in Ashland, Ohio.  We keep oft-needed products in stock, and we are prepared to make solutions for your issue with a fast turnaround.  Plus, shipping from our United States facility means your product doesn’t travel overseas to get to you.

Overseas solutions may take longer.  You do have choices for faster solutions in pump manufacturing and product availability.

 Training and Support Problem

Distributors and their customers may lack the necessary knowledge to install and maintain sump pumps properly.

Solution: We built a showroom and training space, with full access to our latest line of products.  In this way, not only can we train your sales and service team on how to use our newest product lines, but also which problems they solve and why they work.

It is an expense to create space to ensure training and know-how.  It’s also the right thing to do.  Pump manufacturers who truly understand a distributor’s issue should also know how to help them implement the solution. 

 Customer Service Problem

If customer service seems to be time-consuming, then it’s likely also costing you money. 

Solution: At Keen Pump, we know that just selling and shipping the product isn’t enough.  Our distributors expect us to be there for them with questions and answers.  That’s why we answer the phone when you call.  Yes, a real person, who really does care about your needs and best interest.

A pump manufacturer who wants to help can institute processes to give you access to them, not build up walls to keep you away. 

These are just the top of the list.  Other issues you may be experiencing revolve around Brand Recognition, Profit Margin, Regulatory Compliance, and more.

In closing…

 We wrote this article not just to help you know more about what we do at Keen Pump, but to also let you know what type of service and relationship you should expect from your pump manufacturer. 

You do have choices, and we hope you’ll take advantage of them.  If that means contacting us, then we’re thrilled to talk with you.